Shared Team Inbox
Stop juggling phones and tabs.
WhatsApp and Instagram DMs land in one shared inbox — assign conversations, leave internal notes, label threads, and let your whole team work off the same history.
AGENTiX Assistant
online
Hey! Saw your reel on the new skincare routine — is the serum in stock?
Yes, it's in stock — ₹899. Want me to share a payment link so I can pack one for you?
WhatsApp and Instagram, one inbox
Your customer doesn't care which app they DM'd you on — they expect one continuous conversation. Every WhatsApp message and Instagram DM lands in a single shared inbox, so nothing gets missed because it came in on the 'wrong' phone.
- WhatsApp messages, Instagram DMs, and comment replies — one unified thread per customer.
- No dedicated Instagram phone, no separate app to check between shifts.
- The AI agent answers on both channels, using the same knowledge base and persona.
No more juggling phones or tabs
The same customer who DM'd on Instagram last week can message on WhatsApp today, and your team sees the full history in one place — no re-asking what they already told you.
AGENTiX Assistant
online
It's me again, from Instagram — following up on the order I asked about
Welcome back! I can see our chat from Instagram — your order's ready, want the payment link here?
Assign, note, and label without leaving the thread
A busy inbox needs traffic control. Assign a conversation to the right teammate, drop an internal note only your team sees, and label threads by intent — all without ever switching tools.
- Assign any conversation to a specific teammate with one click.
- Internal notes stay attached to the thread, invisible to the customer.
- Labels (VIP, Complaint, Follow-up) keep the inbox organized as it grows.
Every teammate sees the same history
When a lead gets handed from the AI agent to a human, or from one teammate to another, the full conversation — every message, every note — travels with it. No customer repeats themselves twice.
AGENTiX Assistant
online
Assigning this to Priya — customer wants a custom quote, budget already confirmed in the thread above.
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