FAQ
Questions, answered.
Everything you need to know before you connect your first number.
Most businesses are live within minutes of signing up — connect your WhatsApp number, upload your knowledge base (services, pricing, FAQs), and the AI agent starts answering. No developer required.
You can connect your existing WhatsApp Business number through the official WhatsApp Business API. If it's currently on the regular WhatsApp Business app, we'll walk you through migrating it during onboarding.
The WhatsApp plan is ₹2,999/month, excluding 18% GST (₹3,538.82/month with GST). Longer terms (6-month, yearly) come at a discount. See the full breakdown, including the Instagram add-on, on the Pricing page.
The agent answers from your own knowledge base — the services, pricing, and policies you provide — so it stays accurate to your business rather than guessing. It's also designed to hand off to a human for complaints, unusual requests, or anything it isn't confident about.
Yes. Adding Instagram brings DMs into the same shared inbox, answered by the same AI agent and scored by the same CRM. It's available as an add-on on any term — see Pricing for the exact numbers.
Each business runs in its own isolated workspace, enforced with row-level security at the database level, and credentials are stored encrypted. See the Security page for the full picture — including what we don't claim.
Yes. Email support@agentix.in and we'll help you cancel or change your term. There's no long-term lock-in beyond the term you've already paid for.
You can explore the product with no card required to start. Once you're set up, our team is reachable at support@agentix.in for onboarding help — connecting your number, building your knowledge base, and getting your first campaign out.
Yes — it can send a Razorpay payment link inside the conversation, so a customer can pay without leaving the chat. AGENTiX never stores card or bank details itself; that runs through Razorpay.
It reads and replies naturally in Hindi, English, and Hinglish — matching whatever mix the customer writes in, since that's how most Indian customers actually message.
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